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Mentorship

Measure the effectiveness of your mentorship program,decrease the number of mismatched individuals,help to transfer knowledge from existing employees to new employees

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Overview

LinkingHealthProfessionals provides support to mentorship programs or initiatives across healthcare institutions, and/or across healthcare professions and provides mentor-mentee suggested matching, mentor and mentee feedback scores through the Mentorship module.

Why?

  • Provide a best case scenario for matching mentors and mentees
  • Measure your mentorship program effectiveness using key performance indicators
  • Provide meaningful benefits and personal development experiences to your workforce
  • Be the critical missing piece in a knowledge management strategy

Who?

  • Human resources
  • Hospitals (experienced employees to new employees)
  • Schools (teachers to students, teachers to teachers, students to students)
  • Associations (leaders developing new leaders)
  • Interprofessional education

Features

  • Mentor availability calendar including iCalendar synchronization
  • Mentor look-up and search functions
  • Evaluations to measure mentorship progress
  • Rankings based on participation, evaluations and availability for Mentors
  • Rankings based on contribution and evaluations for Mentees
  • Powerful matching algorithm to find a 'best match' scenario using profile information and personality type
  • Mentorship effectiveness scores (feedback score) including meeting summary hours, mean values comparing individual to similar role and location, standard deviation comparison chart and comments
  • Private messaging between mentor and mentee

Return on investment

LinkingHealthProfessionals offers an online mentorship solution for healthcare organizations that assists your organization in:

Measuring the effectiveness of your mentorship program

After every meeting, the mentorship pair is asked to complete an evaluation to measure the value of their session. In doing so, mentors and mentees can evaluate whether or not the match is suitable and if needed adjustments can be made. Mentorship goals and objectives are measured and with each evaluation completed an overall picture of your program is created.

Decreasing the number of mismatched individuals

LinkingHealthProfessionals uses a powerful algorithm for matching individuals. Based on user profiles and a personality type, the system finds a `Best Match` for each mentee creating a successful match that benefits both the mentee and the mentor.

Assisting new employees in understanding cultural requirements

Healthcare environments are fast-paced and new employees must adapt quickly or get lost in the shuffle. Pairing a new employee with an experienced individual within your facility can help the new employee acclimatize at a faster pace. This helps them to feel comfortable with their environment and increases the productivity and effectiveness of the new staff member.

Reducing the administrative workload of mentorship program staff

By providing the mentor and mentee with a self-serve component, information about them and their mentorship activity is complied in one central database. There is no longer a need for administrative staff to collect key identifying information about the parties to use in an attempt to match them with one another, nor do they need to disseminate and track delinquent mentorship evaluation forms.

Case Study

Overview

Business Needs

Mentoring, coaching, and collaboration have all taken a front seat as learners and organizations alike are demanding more and more return and a higher level of satisfaction from their learning experiences. With an increasing number of aging healthcare professionals preparing to leave the workforce, it is vital for healthcare organizations to provide the means to staff to pass along valuable knowledge from one generation to the next. The healthcare world has become increasingly challenging for healthcare professionals to navigate as they try to deliver the very best in patient care. With a rapidly aging population, patients are presenting with a dizzying array of complex diseases. Clinicians now have to master a knowledge base that continues to grow exponentially. At the same time, geography, professional background and sector of care have all contributed to trapping knowledge into "silos" making the sharing of ideas inefficient or even non-existent in some areas.

Solution

The Mentorship module provides best matches based on a member's key profile information and personality type. Matched mentors and mentees can collaborate with each other within the system through the various communication tools available.








Benefits

The transfer of knowledge can be shared and disseminated throughout an organization through the involvement of valued mentors. Through an effective mentorship program, retaining and motivating new and existing employees becomes less challenging and more rewarding for your staff. Administrators can then measure the program's success through evaluation and feedback scores.


Case

St. Michael's Hospital is a major teaching and research facility fully affiliated with the University of Toronto. Founded in 1892 and located in downtown Toronto, the hospital has a long tradition in providing compassionate patient care and innovative research. The hospital provides postgraduate and undergraduate medical training, professional and career development opportunities for nurses, opportunities for staff leadership and development, and faculty development in collaboration with the Faculty of Medicine at the University of Toronto.

Also affiliated with the University of Toronto, Bridgepoint Health is a one of a kind hospital specializing in research and teaching related to complex chronic disease. Bridgepoint is in the midst of a major renovation which will help to transform how the hospital cares for complex chronic diseases.

Both hospitals focus on interprofessional teamwork which aids in advancing overall research efforts.

Challenges

Organizations want to retain knowledgeable staff. Employee retention can be improved through effective knowledge transfer combined with development from within the organization. People who are mentored are more productive, get more promotions and tend to remain in their job for a longer period of time. Increasingly, people rate their work place based on whether they feel it is a place where they can develop their career and gain access to other employees with the experience and knowledge they themselves are working towards. Mutually beneficial relationships are one way to help staff, and a formalized mentoring program assists them in attaining their goals.

A paper-based mentoring program can quickly become little more than a corporate social work exercise. Valuable resources are spent on gathering information and matching employees together and it's difficult to rate the success of a mentorship experience without being able to evaluate each experience effectively.

Solution

In the Mentorship module, all of the activity is driven by the participants. Both the mentor and the mentee complete their professional and personality profiles online and then using a powerful algorithm designed to mitigate ineffectual matches, potential mentors and mentees are matched. Once matched, the pair can collaborate with each other using a variety of available tools. Evaluations can be completed for each mentorship activity and administrators can then measure the program's success through evaluation and feedback scores.

Benefits Realized:

In addition to improving the overall effectiveness of a mentorship program, a web-enabled system provides benefits in other key areas:

Self-Serve Component

By providing the mentor and mentee with a self-serve component, information about them and their mentorship activity is complied in one central database. Staff no longer need to collect key identifying information about the parties to use in an attempt to match them with one another, nor do they need to disseminate and track delinquent mentorship evaluation forms.

Feedback

The automated process helps in expediting the completion of mentorship evaluations through the system-generated messages. Mentors and mentees alike can view their scores and thus gain a sense of the effectiveness of their mentoring activity.

Payback

A well run mentoring program can:
  • Help to safeguard key people
  • Assist new employees in understanding cultural requirements
  • Provide meaningful and beneficial information to your generational workforce
  • Be the critical missing piece in a knowledge management strategy
  • Help to transfer knowledge from existing employees to new employees

Process

The process works in the following manner:
  • Invite your employees (students, teachers, etc.) to complete their LinkingHealthProfessionals profile; the more information provided, the more effective will be the automated mentor matching process
  • LinkingHealthProfessionals then matches mentors and mentees. Every member has the capability to find his/her own 'Best Match' as well as to locate a match based on the member's own criteria
  • Participants set goals for development and later assess how the goals are being supported following each mentoring activity through the completion of online mentorship evaluations

Reporting

Mentors and mentees have access to a Feedback Report. This report summarizes points awarded for the total number of evaluations completed or mentee satisfaction ratings. The availability ranking is based on the mentor's posted hours of availability. Also available to mentors is a Ratings Score Report which looks at the mentor's activity based on completed evaluations and calculates the mentor's ranking.

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