Community

Share your ideas and expertise, ask questions, contribute to discussion forums and build your own community.
Introduce a knowledge network to your organization.

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Overview

The community provides a place where groups of healthcare professionals go to connect with each other through file sharing, discussion forums, news, posts, etc. In the community each group member has access to the same information at the same time which ensures all members are referencing up-to-date materials

Why?

  • Provide a space for you to discuss and collaborate on important issues such as patient safety, emergency preparedness, interprofessional education, team building, etc.
  • Ensure members are kept up to date with critical information
  • Create a culture of knowledge sharing decreasing the knowledge gap
  • Work together on special projects using discussion forums, wikis and other communicative tools
  • Notify members in emergency situations
  • Pool together documents, presentations, and other articles of interest so members receive the same information anywhere, anytime.
  • Increase membership in your group by introducing a public community where any interested individual can join

Who?

  • Administrators
  • Schools
  • Hospitals
  • Long-term care facilities
  • Special interest groups
  • Associations







Features

  • 3 levels of visibility (Hidden, Private, Public)
  • Determine the level of member access to community features
  • Ability to control members access to community
  • Discussion forums including rich text formatting, thread ratings and ability to attach links and files
  • Discussion forum notifications controlled by each individual member
  • Ability to group members into sub-groups
  • Individual members control the information others see through privacy settings
  • Member profiles including image uploading capability
  • Calendar of events including iCalendar synchronizing
  • News postings
  • Posting Board
  • Repository
  • Community wiki
  • Private messaging with auto-fill contact list
  • Compose and send messages
  • Customizable RSS Feeds and news settings
  • Personalized weather settings

Return on investment

LinkingHealthProfessionals offers an online solution to healthcare professionals so they can share their ideas and expertise, ask questions, contribute to discussion forums and build their own community through their interactions online. Introduce a knowledge network to your organization and the following can be achieved:

Decrease the knowledge gap existing between new and experienced employees and cultivate a culture of knowledge sharing

As the healthcare worker population is aging, a large influx of new, inexperienced individuals will be entering the workforce. As experienced staff leave, the organization can be left with an extensive knowledge gap. Creating an online community where knowledge sharing is encouraged can alleviate that gap and give new employees the confidence to continue providing healthcare excellence.

Close the distance between collaborating individuals and decrease costs of communicating

Creating an online community can assist those who are collaborating on projects from various locations. Members across distances can be assured that they are receiving the same information from project leaders. Meeting notes, presentations, audio files, images, etc. can all be posted in a repository for all to see anywhere, anytime. Important information can be relayed efficiently without the need to gather members in one location, saving on meeting expenses.

Increase participation through a self-serve environment

Members have the ability to log into their community anytime and anyplace. Important messages sent to them from the community administrator are readily accessible through discussion forums, private messaging. Members can use the posting board and news to exchange links and articles of interest, the repository for accessing important files and the discussion forum, private messaging and wiki for communicating between members within and outside of their community.

Case Study

Overview

Business Needs

Recent incidents around the world have reminded us that tragic events are inevitable and our preparedness for such events can help to prevent panic and confusion. From natural disasters to terrorist attacks, chemical spills to medical outbreaks, it is vitally important to keep open a direct line of communication within the organization.

Solution

Associations, organizations, societies, etc., tend to be loosely organized with their members coming from a variety of backgrounds and different regions across the country, making it a challenge to communicate effectively with one another. The LinkingHealthProfessionals Community module provides the organization with the tools to communicate directly with all members from one central area, in a variety of ways.


Benefits

The LHP Community module helps the organization to manage communications amongst its members, from sending news alerts and bulletins, to collaborative documentation building in the community wiki.


Case

The Centre for Excellence in Emergency Preparedness (CEEP) is an organization that addresses the requirements of various components of a healthcare emergency preparedness strategy. CEEP's mission is "to facilitate and maintain optimal Canadian health emergency preparedness by providing expert consensus based on evidence and best practice". Experts come to CEEP from across Canada specializing in emergency medicine, public health, infectious disease, toxicology, emergency medical services, health emergency planning, government and research. All work together to further develop emergency preparedness protocol in Canada.

Challenges

Healthcare professionals, officials and administrators all have important roles to play in emergency preparedness and ineffective communication between them can result in an untimely and ineffective reaction with potentially severe consequences.

In many educational institutions it is an immense undertaking to manage clinical evaluations. The model is comprised of a variety of placements to enhance Student skills and includes the management of numerous sites and teachers on an annual basis. A paper-based system consumes a valuable amount of time through distribution and collection of evaluations, document scanning, collation of data and report creation. Evaluations are often misplaced, spoiled or incomplete resulting in inaccurate data. The paper process is inundated with inefficiencies all of which do not contribute to cost effectiveness and the success of the program as a whole.

Solution

Many healthcare facilities and organizations have undertaken a new approach with respect to communicating with their staff and members regarding emergency preparedness, and that is to get them actively involved in the communication process from the beginning. A very effective way to do this is to provide all members with the means to communicate, and the ability to access important emergency protocol documentation in one central location.

For example, the recent flu outbreak in Mexico has escalated to a worldwide pandemic. As part of the pandemic planning process, a healthcare facility that adopts a web-enabled communication system provides a way for all members to be kept apprised and up to date. Members can be kept abreast with the most recent information, standard policies, procedure changes and new cases through an online private messaging system, allowing them to access the notifications from anywhere an internet connection is available. In any emergency situation, it is important for the organization to have the capability to contact all members in an effective and efficient manner and keep them informed of recent developments. With a web-enabled system, the line of communication can remain open and current at all times.

A web-based tool ensures that all members are exposed to the same material and gives coordinators one method to communicate with all members, anywhere, anytime. With disastrous incidents destined to occur, healthcare facilities must be prepared, organized and able to disseminate communications at any time and in an efficient manner. Effectiveness in the way in which the facility manages emergencies is paramount and communication plays a key role in attaining this goal. LinkingHealthProfessionals provides the venue for such web-based communication.

Benefits Realized:

Any healthcare organization can manage effectively how communication and documentation is disseminated amongst their members in LinkingHealthProfessionals, by setting up an organization-specific community and utilizing all the tools available. In addition to the tools, the Community module provides:

Self-Serve Component

Members have the ability to log into their community anytime and any place. Important messages sent to them from the community administrator are readily accessible with a click of the mouse. Members can use the posting board and news to exchange links and articles of interest, the repository for accessing important files and the discussion forum, private messaging and wiki for communicating between members within and outside of their community.

Process


1. The organization administrator creates the community:
  • Provides community name, description and logo
  • Defines the community visibility
  • Enables community features and accessibility

2. Community administrator invites members to join

3. Members engage using:

  • Private messaging
  • News Centre (what is happening in the community)
  • Posting Board (items of interest to community members)
  • Discussion Forums (special topics for members to engage in and exchange information)
  • Events Calendar (list of events/symposiums, etc.)
  • Repository (documents, video and audio files, pictures, etc.)
  • Wiki (team built community web pages)


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